It is easy really....

Student Finance England and I have been having a war of words since February over Chris's application for Finance. Following one letter containing a completely incoherent paragraph, unfortunately the one which purported to tell me what I had to do, I wrote to my MP to complain about the appalling service and included the letter they had sent me as evidence. Today a very sensible and positive gentleman phoned me to resolve the situation. Yes, he explained, he was working on a Sunday to catch parents when they were likely to be at home. We agreed what would happen, I read some numbers from my computer over the phone, and bingo!, the whole dispute was resolved. seeing how easy it was to get the thing sorted I am at a loss to understand why someone didn't phone me weeks ago.